Reviews & Testimonials

Darryl has an excellent product in Ducoterra’s heating panels. The heat is just as the advertising says – like the sun on a hot day. It doesn’t burn – it just slowly warms up the space nicely.

They are thin and barely noticeable on our ceilings. We started with 3 panels and had them installed in Nov 2019. We’ve since gone ahead and purchased 3 more and will likely purchase even more in the coming year.

Darryl’s service is fantastic. He’s responsive to emails and even phone calls. He follows through with what he promises. He’s a pleasure to deal with.
Danny H. - Thornhill, Ontario (September, 2020)
The single panel in my 15′ x 15′ living space heats my room so well I have it turned very low at night. The 4000 watts of panels in the bicycle shop work splendidly. I still will turn on the wood stove in the mornings to give the room that cozy-west coast ambience we all love, but when I’m too lazy to bring in firewood ….. nothing bad happens. The room warms up like magic. I’m going to assess the wiring possibilities in my four bedroom student residence next so I can install the far-infrared panels in that building by the fall…
Quadra Bike School - Quadra Island, British Columbia (May, 2020)
I contacted Darryl after visiting the website. Our project was a laneway-garage conversion.  These units produce heat that feels amazing- both radiant and far infrared. It really feels like when the sun beats on your face. At first I was unsure if I could get through the super cold days, and also I was unsure if I could achieve full hot-yoga temps in there (+35 Celsius), but I now know I can do both. Because infrared is a type of light, these units warm the floor very effectively, and I have consistent temps of 20 Celsius at the floor with the therm set at 22C / 23C. With a couple people in the room, a space that has a 12 foot cathedral ceiling and is about 20’x 12′ gets really warm in like 20 minutes. Longer if no one or nothing is in the space.

Installation was far less complex than a mini split or other systems, so the little extra I paid for this high quality product made up on the lower installation-cost. I still needed to upgrade the circuit to 20 Amp (which is not fun), upon purchase of 3rd and fourth unit. After that it was simply connecting then mounting them with toggle-bolts. They are high efficiency, and they barely work to keep the space at 20 Celsius around the clock.

The service was excellent. Darryl put a lot of effort in to inform me, as this was a heating matter way beyond my experience level. Billing, ordering etc easy and felt trustworthy. We also liked to be able to work with someone in Canada.
Robert Chuckman Psychotherapy - Toronto, Ontario (February, 2020)
Very happy with the Ducoterra FAR Infrared panels and Darryl’s great customer service. The infrared heat panels are amazing! The practitioners at Solis Movement mention the difference in the feeling of the heat – it feels like they are practicing yoga and HIIT pilates under the sun rather than in a stuffy muggy room!

When purchasing and installing the units Darryl was always just a phone call away and even collaborated directly with my electrician to make sure everything was running smoothly. Thank you Darryl for your impeccable customer service and product, looking forward to working with you when we open Solis Movement #2!!
Solis Movement - Etobicoke, Ontario (December, 2019)
I had these installed in my sewing and quilting studio, and it is great to have quiet, clean immediate supplemental heat. The electrician did a great job and I am LOVING them. Even though it is August, I turn them on whenever I am in the room and it makes me happy to feel the warmth. It was just the thing I needed and I am really, really pleased.
Christine R. - Port Dover, Ontario (August, 2019)
Exceptional customer support from Darryl and Infratech. Darryl provided some excellent advice when we were planning our order and was very helpful when a shipping accident required replacing some lost and damaged components. We are very grateful for the expeditious work by the people at Infratech in sorting it out and getting us the replacement parts quickly. Thank you.
Ty H. - Regina, Saskatchewan (July, 2019)
Just wanted to reach out to let you know the panel is working beautifully. Had to wait for my electrician to be back on site but was super easy install. Everyone who sees it thinks it’s great. I would definitely recommend you and your company and may repurchase when the basement gets a reno.
Suzanne V. - Scarborough, Ontario (March, 2019)
Installed two 240v panels (2’x 4’ 750w) in basement bedroom, and one (2’x 6’ 1000w) in kitchen located in northwest corner of house and has always been extremely cold during winters. These panels have changed everything! We look for reasons to go into the kitchen just to enjoy standing in the total warmth, worth every penny spent. Oh ya almost forgot because it was so smooth to purchase as Darryl was always available and a pleasure to interact with.
Kevin B. - Winnipeg, Manitoba (February, 2019)
This company has been delightful to work with. From the moment I spoke with Darryl on the phone, you could tell he was interested in helping a new customer make the best decision for their own application with this great heat source… he explained everything so clearly…

My own order consisted of more than one item, one needed to be ordered so there was a wait on that, but Darryl keeps track of its journey from the factory to you. My item that was in stock arrived a few days after placing my order.

So nice to see that Real Customer service still is clearly a daily order of business here. l have tried numerous heating sources over the years this is by far the best investment l have made…
Terry T. - Stouffville, Ontario (December, 2018)
Awesome customer experience dealing with these people. Give them a call before you buy anyplace else.
Paul S. - Pasadena, Newfoundland & Labrador (August, 2018)
Darryl of has provided excellent service. This is a new technology that I had researched, but still had many questions. Every single question I had Darryl promptly responded, in great detail. He made me feel very comfortable about the solution I purchased. To me, it demonstrated he had a passion for this technology and was eager to share this with others.
Demetri K. - Fergus, Ontario (August, 2018)
First encounter with infrared heating, The experience with was excellent. All my questions were answered promptly and the process of acquiring my first panels went perfectly. I felt in confidence all the way with the staff and they help greatly to make this a real success. Would warmly recommended making business with InfraredHeat for all your heating needs.
Marc-Olivier S. - Montreal, Quebec (April, 2018)
From assessing my needs with me and seeing the order and delivery through the whole way, I’d highly recommend if you’re looking to upgrade or change up your heating solution. Infrared heat has to be the way to go!
Brad M. - Montreal, Quebec (March, 2018)
Outstanding customer service and prompt response time. Darryl went above and beyond to ensure I had full understanding and education on my infrared panels. He has made the process of ordering my equipment very easy and has gone out of his way to seek the answers to my questions. Highly recommend!
Wheel Fit Co - Cold Lake, Alberta (January, 2018)
Thank you very much for being so helpful! This was just too easy :). One of the best online shopping experiences I have ever had.
Iveta M. - Chatsworth, Ontario (December, 2017)
The heat is beautiful. It feels natural and like it’s the actual sun shining on you.  You crave it after being in it for a few days, the heat is addictive.  My clients are obsessed with them. We absolutely love it.
Kuuma Yoga - Moncton, New Brunswick (September, 2017)